Hydrojug Return & Refund Policy
Return Eligibility and Timeframe
You have 30 days from the delivery date to return items to Hydrojug. Returns requested after this 30-calendar-day period cannot be accepted or refunded, as this timing limit is enforced by our system.
To be eligible for a return, your item must be unused, in its original condition, and include all original tags. While minor wear may be understandable, items showing signs of extended use such as scratches or stains do not qualify for returns.
How to Start a Return
Initiating a return is straightforward. Please visit our Returns Portal accessible via the contact page on the Hydrojug website to submit your return request. Our team will then guide you through the necessary next steps.
Return Shipping Costs
- If your item arrived damaged, was the wrong product, or did not meet your expectations, Hydrojug will cover the cost of return shipping and provide a prepaid return label.
- If you are returning an item because you simply changed your mind, you will be responsible for paying the return shipping fees.
Return Inspection and Refund Processing
Once your returned item arrives at our warehouse, we will inspect it to verify the condition. If your return meets the eligibility criteria, Hydrojug will issue a full refund to the original payment method used during purchase.
Refund processing can take up to 5 business days after we receive the returned item. Afterward, your bank or card provider’s processing times will apply.
Exchanges and Reorders
If you want a different size, color, or product instead of a direct exchange, please return your original item for a refund and place a new order for the replacement product. This approach helps avoid delays and the risk of your preferred item going out of stock while waiting.
Final Sale Items
- Items received as free replacements or gifts are final sale and cannot be returned or exchanged.
- Custom products featuring personalized engravings are also final sale due to their personalized nature and cannot be returned or exchanged.
Need Help?
If you have any questions or concerns regarding your order, please contact us directly at pedrobellqoha@outlook.com. Our small team at Hydrojug is committed to resolving any issues and ensuring your satisfaction.